Our Mission is to be the First and Best Choice for Customers' Short-term Cash Needs and Quality Pre-owned Goods.
People
We have the right people in the right place at the right time, to lead the way today and to step into greater roles tomorrow.
Pawn
We simplify our approach to business by focusing on behaviors and actions that drive positive customer and business results.
Passion
We actively collaborate as a team, celebrate our wins, communicate our efforts and motivate every Team Member to do their best every day.
Team Members
The most passionate and tenured teams in the industry
Customer Focus
A passion for pawnbroking and solving customer needs
Cost Reduction and Simplification
Significant and sustained adjustment of cost base through ongoing simplification
Financial Performance
Realize operational efficiency, bottom line growth and strong return on capital
Innovative and Grow
Broaden customer engagement to service more customers, more frequently in more locations
Strengthen the Core
Renewed focus on the unique and essential elements of our pawn business
Our Guiding Principles
Leadership
We are all leaders...At work and in the communities in which we live and serve
Customer-Centric
Our customers are at the center of everything we do
Accountability
We are each responsible for our words, actions, results and outcomes
Respect
We act with empathy, honesty and integrity
Diversity
We foster an environment that values diversity, inclusion and development for all
Sustainability
We positively impact the environment through our extensive network of reCommerce retail outlets